International Shipping FAQ

Due to recent events, Best Bass Gear is unable to ship to the following locations until further notice:

  • Russia
  • Ukraine

Quick Links

Q: Do you ship Worldwide & Which Countries do you ship to?

:: Answer ::

Yes, we do!

We ship to most countries. If you don’t see your country in the country list on the checkout pages please contact us by email so we may assist you in getting your order placed.

[email protected]

Flat Rate Economy shipping (FedEx/USPS) on all orders shipping Internationally

:: Details ::

  • Valid on all orders over $100.00
  • You must select Flat Rate Shipping at checkout
  • No Coupon required
  • Not valid on previous purchases. Not valid on future purchases.
  • Not available for the following locations: Aruba, Aruba, United Arab Emirates, Antigua and Barbuda, Bahrain, Belarus, Egypt, Ethiopia, Fiji, Falkland Islands, Georgia, Gibraltar, Grenada, Jordan, Kazakhstan, Kyrgyzstan, Cambodia, Lebanon, Liberia, Latvia, Macao, Saint Martin (French part), Maldives, Mexico, Marshall Islands, Mali, Malta, Montserrat, Martinique, Nepal, Qatar, Saudi Arabia, Senegal, Serbia, Slovakia, Slovenia, Turks and Caicos Islands, Tunisia, Uzbekistan, Belgium, Brunei, Chile, Guadeloupe, Malaysia, Russia, Sweden, Turkey, U.S. Virgin Islands

Q:Can have anything shipped International?

:: Answer ::

Tech21 and Dimarzio brand items cannot ship internationally and cannot be added to an international order placed with Best Bass Gear.

Seymour Duncan products can only ship to the United States and Canada

Aguilar Prewired Preamps can ship worldwide, but other Aguilar brand items can only ship to the United States and Canada.

Q:Can I check the status of my International Order?

:: Answer ::

To check the status of your order or track your package, please login to your Best Bass Gear account: https://www.bestbassgear.com/customer/account/login

Q:Who should contact with questions about my international order?

:: Answer ::

All inquiries regarding your international order should be directed to Best Bass Gear:

EMAIL: [email protected]
Phone: Toll Free 877-839-3531 M-F 10am-7pm EST


Q: How quickly will my order be shipped?

:: Answer ::

Items that are in stock will typically be shipped the next business day. Our warehouse shipping cut off time is 3pm EST Monday - Friday. We employ fraud screening for credit card payments, and occasionally that may take an additional day (but not typical).

f you have made a special order for an item that do not typicaly stock, we will ship the business day following that item's arrival from the supplier. We do not hold, or sit on items...when we get special orders in, we get them out to you as soon as we can.

Please allow a day or two extra for prewiring of Aguilar preamps. We prewire and test them here per your order.

Typically, we ship Monday - Friday for all international shipments.

US Federal holidays are observed.

Q: Can I use another method of shipping besides USPS or FedEx?

:: Answer ::

Yes, we can also use UPS and others upon request.

Just contact us with the city, postal code and country to where the shipment will go, as well as the items that you plan on purchasing.

Q: What about tracking?

:: Answer ::

An email from BestBassGear will be sent directly to you when we have created a label. In that email, there will be a tracking number (USPS Priority Mail and FedEx).

Q: What is the typical time in transit?

:: Answer ::

For shipments outside the US, transit time is typically 3-7 days for FedEx Priority; 8-15 days for USPS priority/FedEx Economy, but varies heavily on the speed of customs processing in the destination country.

Q: Can I get a shipping quote?

:: Answer ::

Sure, just add the items to the cart that you are interested in. Choose the country and Postal Code where we will be shipping and click calculate shipping. If you need a quote for shipping with a carrier besides USPS or FedEx, please contact us.

EMAIL: [email protected]
Phone: Toll Free 877-839-3531 M-F 10am-7pm EST

Q: Will you devalue a shipment?

:: Answer ::

We cannot. Because we ship internationally almost every day and have our packages passing through customs at a high frequency, we declare the invoiced value (minus shipping) of the package as merchandise.

If a shipment gets lost, we cannot reclaim the true value if we don't have the value on the invoice...and then we lose out in a big way.

Sorry, we know that affects duties charges, but we want to continue to support our international customers for a long time to come... and we want to do so with integrity.

Q: What about Customs/Fees/Duties/Taxes?

:: Answer ::

Best Bass Gear ships all items from United States warehouse locations. When a package ships internationally, it may be subject to duties and taxes imposed by the destination country. All duties or taxes for international shipments are the sole responsibility of the customer. These charges include, but are not limited to import taxes and/or fees imposed (e.g. handling & brokerage fees) by the destination country. Duties and taxes are not included in the product price or shipping & handling cost and are typically collected once the package arrives in the destination country. These charges are the recipient's responsibility as Best Bass Gear is only charging the transportation fee for the packages. You may check with your country's customs office to determine what additional costs may be associated with your order..